Software Support
Linking well with our Hardware Support services, Software Support gives your business even greater peace of mind.
As well as operating system support, an agreed list of supported Microsoft products, antivirus and backup solutions can be included within our software support services.
With a Software Support contract, your business will receive these key benefits and many more:-
- Unlimited Telephone Support
- Unlimited Email Support
- Remote Software Support
- Remote setup of new users and email addresses
- Remote Network setup of printers
- Advice on Virus & Spyware removal
- Remotely resolve common issues with backups
- Ensure Virus Defences are up to date
- Advise and remotely deploy critical windows updates
- Management of “mailbox store” sizes
In the event of a critical hardware (hard drive) failure on a server, the time taken to reconfigure a server for your business can be extensive. With a software support contract our staff will reinstall the operating system with the latest service packs at no extra cost to your business. In addition, we will also restore your latest backups and settings whilst also reconfiguring all of your desktop PC’s and printers to connect to the “new” server.
A server rebuild can be quite a time consuming task as Small Business Server 2003 as an example can take one complete day to install all of the necessary modules. In this scenario a Software Support contract is very economical solution to minimise the business risk.